Frequently Asked Questions

To help you shopping these are our FAQ’s but if it’s not there then just contact the “Office”

Where is our Office as mentioned in the FAQ’s below?
We are located in Bampton where we have taken over an old RAF listening post smack bang in the middle of fields – very peaceful! The team consists of Claire, Alice and Charlotte and all can be contacted on T 00 44 (0) 1993 867078 | F 00 44 (0) 01993 852125 | E shop@95percent.co.uk. Phones are open Mon-Fri 9.00am-5.00pm.

How safe is your website?
Our site uses all the latest safety features but most importantly we never, ever take nor hold your payment details as these are given to a totally separate and secure site – SagePay.

How do I navigate your website?
Hopefully with ease! Simply choose a category or image you think appropriate and click away, remember if a hand shows you can click, if an arrow shows then you can’t. All our pages have clear go back buttons so you can always quickly retrace your steps.

Why do people talk about “cookies”?
You really need to have cookies enabled in your web browser to shop with us as they are used to keep track of your shopping session to both personalise your experience and enable you to retrieve your shopping basket at anytime - if you do not accept cookies then we are sorry but you may not be able to shop with us properly. Your web browser will probably be automatically set to use cookies - click here to check your web browser

How do I order?
Simply click on the green “Add to Basket” button then either click “Back to Shop” to keep shopping or “Checkout Now” to pay. Remember the number and value of items you have bought will always appear in the top right corner of the site.

What does the price include?
All our prices include VAT at the current rate, 20%. If you wish us to delivery overseas we are sorry but we cannot claim the VAT back on your behalf.

Is there a delivery charge?
Yes in order for our product prices to be as competitive as possible we charge £5.95 carriage on all UK mainland shipped orders regardless of value.

Will you ship overseas?
We will but we ask that you contact the Office first so we can quote you an appropriate delivery charge.

How do I pay?
Click on “Checkout Now” and you will be taken to the secure payment pages of SagePay, a totally separate site to 95%Ltd. There you have the choice to pay by most major credit/debit cards or PayPal, it’s your choice. Please remember however you pay we will only ever know your name and address details, we never, ever see or know your card details those are given to SagePay. Also we only take payment on date of despatch never before. If you prefer you can of course contact the office where the team will be happy to take payment over the phone.

How do I know my order has been despatched?
You will receive an automatic confirmation that you order has been received and then shortly thereafter you will receive delivery details. For queries or updates simply contact the team in the Office.

How long is your usual delivery time?
We aim to despatch all orders by the next working day but ask you to allow 5-7 working days especially at busy times such as Christmas.

What happens if my order is not in stock?
We admit we are not perfect and sometimes when we think we have it in stock it isn’t. In such an instance we will contact you immediately and give you an option to cancel or tell you how many days it will take to deliver. Remember we never take your money on order we only take payment on the actual day of despatch.

What happens if you have to ship my order in more than one lot?
We only charge delivery once so if we have to make more than one shipment to complete your order then the other shipments will be at our cost.

Can I amend/add to/cancel my order?
Of course you can though as long as it hasn’t been despatched, please contact our Office. If it has been despatched we will do all we can to resolve the situation for you.

Do I need to be in to sign for the package?
Most of our deliveries do require a signature but you can always give us special delivery instructions when placing the order of where to leave the package or if you want a neighbour to sign for it but remember our responsibility ends there. If you want to specify a timed delivery then please contact the Office.

Can I collect products personally?
We do have our London Oxo Tower showroom and it is possible to view product there but please call ahead to ensure it is on display. You may also collect products from there but the £5.95 delivery charge will be made.

What do I do if the item is received damaged or missing parts?
In this unlikely event please ensure you contact us within 3 working days of the receipt of the item. This means if you receive it Friday then you must inform us by Wednesday.

What if I change my mind or the product is not as I thought it would be?
We believe we sell the best and we want you to feel that way so if in anyway our product falls below your expectations then we give you up to 30 days to return it. Simply contact the Office to arrange collection but please remember it must be in original packaging and in perfect, unused condition. We cannot however refund the original delivery charge.

How do I make a complaint?
Sometimes it does wrong no matter the good intention. If you feel unhappy with any part of your experience just call us at the Office or our MD Mike on 07889 099499, mike@95percent.co.uk . We will do all we can to resolve the situation.

Do you share my information with anyone else?
The simple answer is no, we do not. All information given to us is on a strictly confidential basis and will not be passed on to anyone else regardless of circumstance. We will however mail you from time to time with details of new launches, promotions and activities unless you have opted out. We are of course fully compliant with the Data Protection Act.

The really legal bit – The Disclaimer
95% Limited provides the “95percentshop” website 'as is' and does not warrant that the functions contained within the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.
In addition, 95% Limited makes no (and disclaims all) representations or warranties of any kind, express of implied, with respect to the “95percentshop” website or the information or content included in this site.
This does not affect your statutory rights in relation to the goods and their fitness for purpose and satisfactory quality.