Our Terms and Conditions
Terms and Conditions
95%Ltd t/a 95%Danish and 95%Dutch
Our Head Office Details
95%Ltd, Cypher House, Bampton Business Centre (South), Bampton, Oxfordshire, OX18 2AN UK
Phone: 01993 867078 Fax: 01993 852125 Email: shop@95percent.co.uk
Welcome
Welcome to the 95%Ltd website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Use of our Website
1. Access - You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
Registration - You warrant that the Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
2. Indemnity - You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
3. Our rights - We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
4. Third party links - To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit and debit cards including: Visa, Visa Delta, Visa Electron, MasterCard, Switch, Maestro, Solo and American Express. You can also pay by PayPal through SagePay. We do not charge your account for any item until it is actually ready to ship. Backordered items are not charged until they are shipped. You may also provide your credit card information via phone if you prefer, after being entered your credit details are immediately destroyed with no copy or reference kept.
If you are shopping from outside the UK please contact us first.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Description of products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
Delivery Schedule
We always endeavour to deliver your order right away however in some cases this might not be possible. In such instances we will contact you to advise you of our best delivery date to see if you can accept this.
Back Orders
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
Prices are inclusive of UK VAT at the current rate of 20.0%
Credit Card Security
Here at 95%Ltd we take security and confidentiality extremely seriously. Once you have placed your order and come to pay you actually leave our site and go to SagePay, a totally secure online payment processing site where your credit card information is encrypted using 128 bit encryption technology. Your credit card details are therefore not held in clear text on 95%Ltd or any other web site.
Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. To return a product for whatsoever reason please contact our Head Office, details at the top of the page.
Contacting Us
If you need to contact us, please email us using the link on the bottom of the page, alternatively, you can call on 01993 867078 (International +44 1993 867078) or fax us on 01993 852125 or write to us at 95%Ltd Cypher House, Bampton Business Centre (South), Bampton, Oxfordshire, OX18 2AN UK
Privacy Policy
95%Ltd will not under any circumstances disclose or share buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies.
If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is only used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Gift Vouchers and Promotional Discounts
Gift vouchers may not be exchanged for cash.
If the goods purchased online total less than the value of the gift voucher, any balance will be left as a credit for you with 95%Ltd and will be redeemed against subsequent orders.
If you have to return goods you have purchased online using gift voucher/s, then in most instances we will credit your online shopping account against further purchases. This does not affect your statutory rights.
Coupons, discounts and promotional discount codes offered by 95%Ltd are valid only for use as part of a purchase made via our online webshops, unless otherwise stated. Such promotional discounts are not valid for use as part of a purchase in the 95%Ltd showroom nor for telephone orders.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Shop safely
Order for yourself or friends and family on the internet safely from the warmth of your own home, while sipping a mug of hot chocolate!
So what can you do to guard against ID fraud when shopping online? Check out these tips and you'll hopefully have a safer shopping experience:
1. Firstly, make sure your computer is as protected as it can be. Use up-to-date anti-virus software and a firewall, and ensure that you have downloaded the latest patches etc from your operating system provider. You can download the latest fixes and patches from Microsoft, Apple.
2. If you use a wireless network at home, make sure it's secure. Find the instructions (contact the supplier if you can't) and follow them to make sure it's set up so that no one else can access it. You can find out more at the Get Safe Online website.
3. Try to use online retailers that you know and trust - it could be worth spending a little more for the peace of mind. Always make sure the full company details and their contact information is readily displayed, phone them first if you are uncertain. Remember, if something seems too cheap it's probably too good to be true.
4. When carrying out an online payment transaction look for (i) a padlock symbol in the bottom right hand window and (ii) the web address should begin https://. If you click on the padlock you should be able to check that the seller is who it says it is and that their certificate is up to date.
5. If you can, use a credit card to make online purchases - you'll be protected by Section 75 of the Consumer Credit Act. This means that should you spend between £100 and £30k on your card you can claim against your card provider if something goes wrong (such as the item doesn't arrive, is faulty, isn't fit for purpose or it's damaged etc). This is the case even if you've only put down a small deposit with the card, and following the latest House of Lords rulings, covers overseas purchases too.
6. To further your protection, if you have a credit card sign up to the Verified by Visa or MasterCard SecureCode payment methods. These verify your card information (you'll need to set up another password to use them) and add an extra layer of protection.
7. Always type the address of the retailer into the address bar yourself - never click on a link sent in an email.
8. Use a different password for each retailer and make sure it's a "strong" password: i.e. it should be at least 7 characters long, contain a mixture of letters, symbols and number and not contain your name, username or company name. Never use proper words such as children's names, favourite football team etc!
9. Monitor your credit card and bank statements carefully for suspicious transactions.
10. Finally, make sure you shred any documentation bearing any personal details (name, address etc) before throwing away!
Of course, you should additionally ensure that you take similar precautions with your online banking data. And by joining up with Experian and checking your credit report regularly, you can watch out for any applications for credit that you haven't authorised (you get a free credit report when you sign up, too).
Follow these tips and you'll be helping to protect yourself against identity fraud. Happy shopping!
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what 95%Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Contact
The registered company address of 95%Ltd is Willow, Wetherden Road, Haughley Green, Suffolk IP14 3FR
